• Support End Users’ PCs, workstations and network infrastructures.
• Coordinate and perform in-depth tests, installation checklists including customer reviews.
• Attend post implementation and support service requests.
• Perform server security audits, system backup procedures and other recovery processes in accordance with the customers disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, processes and installation steps.
• Provide orientation and training to customers for all modified and newly installed systems.
• Update call management system with service timing, resolution steps performed.
• Update Implementation timesheets.
• Keep up to date on skills and certifications.
• Creating SOW for the projects and defining the prerequisites and timeline.

Knowledge & Experience:

• Bachelor’s of Engineering in IT. Master’s Degree will be an asset.
• 3+ years of experience in Desktop Support role.
• UAE or Middle East Market experience is advantageous.

Skills:

• Should possess good interpersonal and English communication skills.

• Support End Users’ PCs, workstations and network infrastructures.
• Coordinate and perform in-depth tests, installation checklists including customer reviews.
• Attend post implementation and support service requests.
• Perform server security audits, system backup procedures and other recovery processes in accordance with the customers disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, processes and installation steps.
• Provide orientation and training to customers for all modified and newly installed systems.
• Update call management system with service timing, resolution steps performed.
• Update Implementation timesheets.
• Keep up to date on skills and certifications.
• Creating SOW for the projects and defining the prerequisites and timeline.

Knowledge & Experience:

• Bachelor’s of Engineering in IT. Master’s Degree will be an asset.
• 3+ years of experience in Desktop Support role.
• UAE or Middle East Market experience is advantageous.

Skills:

• Should possess good interpersonal and English communication skills.

Apply now [email protected], use Job Title as subject reference.